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Blog posts from Untangled Solutions

Client Featured in The Wall Street Journal

An Untangled Solutions’ adviser and client, Dr. Peter Polack, is featured in a recent Wall Street Journal article discussing the newest thorn in doctors’ sides: the sharp rise in patient phone calls. The article discusses the 25-50% increase in phone calls since 2008 and how this non-reimbursed time is estimated to cost practices $15-20 for each call along with prescription renewal phone requests costing upwards of $10,000 per year.

ProtoQue is a “phone triage manager” application developed by Dr. Polack and supported by Untangled Solutions. This program is designed to support the busy medical office staff in handling, tracking, and routing phone calls in an efficient manner.

You can read the full story here: http://www.marketwatch.com/story/the-doctor-wont-take-your-call-2013-07-16

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Joshua Smith

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Man of many hats. Daily focus on stabilizing office IT and compliance guidance for the small/medium medical practices serving the Los Angeles area.