Untangled Solutions is now a part of the Wheelhouse IT Family
A Letter from Chris Johnson (CEO) and Joshua Smith (President) to all of our clients.
As the owners of Untangled Solutions, we are pleased to announce that Untangled Solutions, LLC and Wheelhouse IT have officially joined forces and become one company. We are excited about the opportunities to accelerate our leadership in the delivery of IT managed services and consulting to the fast-growing healthcare industry.
One thing that is very unique about our two companies coming together is that we already share many clients and business partners, and we intend to enhance and expand these essential relationships. As a result of our business combination, our clients and partners will now have access to an expanded array of products and services that we were unable to provide before.
We are dedicated to maintaining and increasing the quality of care, support, and service that you have come to expect from Untangled Solutions. Together, with the added resources of Wheelhouse IT, we will continue to focus on solution based outcomes, expanding our client support offerings, and simplicity.
A few changes that you should be aware of:
- Accounts Receivable has moved to our new HQ in Ft. Lauderdale, Florida and will be reflected in all future invoicing.
- Our Help Desk will be expanding – You will have access to a deeper bench strength of several engineers.
- For those who need it we will now have options for weekend and after hours support.
- We will now have offices in 3 time zones. (Eastern, Central, and Pacific)
- We will now have a dedicated team to provide you faster turnaround on any Hardware and Software Procurement that you require.
What is not Changing:
- Untangled Solutions is not going away, in fact we are becoming a brand of Wheelhouse IT.
- Our email addresses and phone numbers will stay the same.
- Our colors are staying the same… yes Wheelhouse IT is also orange and black.
- Josh, Chris, Julien and Michael are not moving to Florida.
- We will continue to support you just as we did before, but now we will have more resources to give you better support.
We are very grateful to our partners and clients who have been with Untangled Solutions for their IT needs, and we greatly appreciate your loyalty and continued business. As we proceed with our integration over the next month, we expect there will be some questions. Please don’t hesitate to email us at firstname.lastname@example.org or call us at our toll-free number 855-940-TECH .
We hope you have a great day!
~Untangled Solutions Management Team